Shipping policy
Last updated: August 7, 2026
At CleanWays, we aim to make delivery as simple and
Last updated: August 7, 2026
At CleanWays, we want you and your pets to be satisfied with your purchase. This Refund Policy explains our rules for returns, refunds, replacements, and damaged or incorrect orders.
1. Returns
You may request a return within [30] days of receiving your order, subject to applicable consumer rights and the conditions below.
To request a return, contact us at:
[your customer support email]
Please include:
- Your full name
- Order number
- Product name
- Reason for the return
- Photos or videos where relevant
Do not send products back before receiving return instructions from our support team.
2. Return Conditions
To qualify for a voluntary return, products should generally be:
- Unused
- In their original condition
- In their original packaging where reasonably possible
- Returned within the applicable return period
Certain products may not be eligible for return where permitted by law, including products that cannot reasonably be returned for hygiene or health reasons once opened or used.
3. Damaged Products
If your order arrives damaged, please contact us as soon as possible.
Send us:
- Your order number
- Photos of the damaged product
- Photos of the packaging
- A short description of the problem
After reviewing the issue, we may offer a replacement, refund, or another appropriate solution.
4. Incorrect or Missing Items
If you receive the wrong product or an item is missing from your order, contact us at [your customer support email].
We will investigate the issue and, where appropriate, arrange a replacement or refund.
5. Refunds
Once your refund is approved, the refund will normally be sent to the original payment method.
The time required for the funds to appear in your account depends on your payment provider or bank.
6. Return Shipping
For voluntary returns, the customer may be responsible for return shipping costs unless otherwise stated or required by applicable law.
If the item is defective, damaged, incorrect, or otherwise covered by a legal consumer guarantee, CleanWays will handle the return costs as required by applicable law.
7. Exchanges
Where available, we may offer an exchange for defective, damaged, or incorrect products.
If an exchange is not available, we may provide another appropriate remedy.
8. Sale Items
Sale items may be subject to different return conditions where permitted by law.
Nothing in this section affects mandatory consumer rights.
9. Non-Delivery and Lost Packages
If your order appears to be lost or has not arrived within the expected delivery period, contact us at [your customer support email].
We will work with the relevant shipping provider or fulfillment partner to investigate the shipment.
10. Changes to This Refund Policy
CleanWays may update this Refund Policy from time to time.
The latest version will always be posted on this page.
11. Contact Us
For return or refund requests:
CleanWays
Email: [your customer support email]
Website: getcleanways.comtransparent as possible.
1. Order Processing
Orders are generally processed within [1–3 business days] after payment is successfully received.
Orders are not normally processed on weekends or public holidays.
During sales, holidays, or periods of unusually high demand, processing may take longer.
2. Estimated Delivery Times
Estimated delivery times depend on your destination and shipping method.
Typical estimated delivery:
European Union: [5–10 business days]
United Kingdom: [5–10 business days]
Other international destinations: [7–15 business days]
These are estimates, not guaranteed delivery dates.
Actual delivery times may vary.
3. Shipping Costs
Shipping costs are displayed at checkout before you complete your purchase.
From time to time, CleanWays may offer free shipping promotions or discounted shipping.
4. Tracking
When tracking is available, we will provide tracking information by email after your order has been shipped.
Tracking information may take some time to become active after the carrier receives the package.
5. Customs and Import Duties
For international orders, customs duties, import taxes, or other charges may apply depending on the destination country.
Where applicable, these charges may be the responsibility of the customer unless otherwise stated at checkout.
Customers are responsible for providing accurate delivery information and complying with applicable import requirements.
6. Incorrect Shipping Address
Please make sure your shipping address is correct before completing your order.
If you notice an incorrect address after placing an order, contact us immediately at [your customer support email].
We cannot guarantee that an address can be changed after an order has been processed or shipped.
7. Delayed Shipments
Delivery estimates can be affected by:
Carrier delays
Customs inspections
Weather
Public holidays
Strikes
Incorrect address information
High shipping volumes
Other circumstances outside our reasonable control
If your order is significantly delayed, contact our support team so we can investigate.
8. Lost or Damaged Packages
If your package is lost or arrives damaged, contact us at [your customer support email].
Please provide your order number and any relevant photographs or tracking information.
We will work with the carrier and fulfillment partner to investigate the issue.
9. Multiple Products
If your order contains multiple products, items may occasionally arrive in separate packages depending on product availability, fulfillment location, or shipping arrangements.
10. Contact Us
For shipping questions:
CleanWays
Email: [your customer support email]
Website:cleanwayspets.com